General FAQs

Do you offer international shipping?

Where are you based out of?

What is the estimated delivery time?

What is the processing time?

What is you return and exchange policy 

Can I cancel or change my order after it's placed?

What if I put down the wrong address, how can I update my shipping address or contact information?

What if my package gets lost in transit?

Product FAQ

Can I use it with damp or wet hair?

Will this work on all hair types & textures?

Will this work on curly hair?

Can this work if my hair isn't already styled?

Will you be coming out with more rod sizes?

Does this work on short hair?

How do I clean my velvet rods

What size should I get?

What's the difference between the premium scarves and the scarves in the On-The-Go bundle?