FAQs
General FAQs
Do you offer international shipping?
Currently, we only ship within the United States. However, we are actively working on expanding our shipping options to serve customers worldwide.
CANADA UPDATE: As of now, we have stopped all shipping to Canada. Despite our efforts to ensure smooth delivery, we've faced consistent delays with carriers, impacting our service standards. We apologize for any inconvenience and are working on a solution to resume service in the future.
Where are you based out of?
California
What is the estimated delivery time?
Delivery times vary depending on the carrier and your location. After a processing time of 12-14 business days, your package's delivery time will be determined by the carrier. Please check with the carrier for specific delivery estimates.
What is the processing time?
Our processing currently is 8-10 business days. Please note that this does not include shipping time, which depends on the carrier and your location.
What is you return and exchange policy
Please go to the policy here
Can I cancel or change my order after it's placed?
Reach out to us to immediately at support@theovernightblowout.com
What if I put down the wrong address, how can I update my shipping address or contact information?
Email Us Quickly: Send an email to support@theovernightblowout.com with your order number and the correction needed.
In our effort to manage high-volume orders efficiently, we emphasize the importance of accuracy in your order details. We'll do our best to assist with modifications before your order is shipped, but we cannot guarantee changes can be made due to the fast-paced nature of our fulfillment process. Please ensure all information, especially the shipping address, is correct before finalizing your order.
Responsibility for the accuracy of submitted information lies with you. If an incorrect address leads to an order being shipped to the wrong location, we are unable to offer refunds. It's crucial to double-check your order to prevent any issues, as our ability to make changes once an order has been processed is extremely limited.
What if my package gets lost in transit?
Once we hand your package over to the carrier, we have no control over its transit. If your package is lost, we recommend contacting the carrier directly to inquire about the situation or file a claim. We are not responsible for packages lost in transit.
Product FAQ
Can I use it with damp or wet hair?
No, this product is not intended for use on wet or damp hair. For best results, it is recommended to use Overnight Blowout on completely dry, blown-out hair. Its purpose is to prolong and preserve your styled hair
Will this work on all hair types & textures?
For optimal results, it's important to note that our product is designed to preserve your blowout or styled hair. Whether your hair starts as extremely curly or sleek and straight, our solution is tailored to maintain the beauty of your already styled locks
Will this work on curly hair?
Our solution is tailored to maintain the beauty of your already styled locks. While our product isn't specifically designed for protecting and prolonging natural curls, it excels in preserving styled and blowout hair, even if its naturally curly. Overnight Blowout is the perfect solution to maintain and protect your styled look.
Can this work if my hair isn't already styled?
For optimal results, it's recommended that the hair is already styled before using the product. However, if your hair curls easily, it is possible to achieve a blowout look on clean, non-styled hair. As the days go by, the curl may become more defined. However, it's important to note that this approach may not work for everyone.
Will you be coming out with more rod sizes?
Yes, we have just dropped our new sizes: Little & Grande
Does this work on short hair?
Yes, our little rods are made for short hair!
How do I clean my velvet rods
1. Light Cleaning with Damp Cloth:
- Dampen a clean, soft cloth with lukewarm water. Make sure the cloth is only slightly damp, not wet.
- Gently wipe the surface of the velvet hair rod with the damp cloth. Apply gentle pressure to remove dirt and oils.
- If needed, you can add a small amount of mild soap or detergent to the damp cloth and continue wiping.
2. Drying:
- After wiping the hair rod, use a dry, clean cloth to gently blot any excess moisture.
3. Hanging to Dry:
- Hang the velvet hair rod vertically using a clothes hanger or rod hanger, ensuring it's hung lengthwise.
- Allow the hair rod to air dry completely in a well-ventilated area, away from direct sunlight and high heat.
4. Fluffing and Storing:
- Once the hair rod is dry, gently fluff the velvet fabric with your fingers to restore its texture.
- Store the rod in a cool, dry place as mentioned earlier.
This approach allows you to clean the velvet hair rod with minimal water and no soaking. Just be sure to use a gentle touch while wiping to avoid damaging the fabric.
What size should I get?
Little: Perfect for shorter hair or to prolong tighter curls
Classic: ideal for medium to long hair
Grande: Ideal for longer, thicker hair or if you have medium hair - this will help preserve a more true blowout.
Note: All sizes can be used for all types of hair to preserve & prolong different styles. From tighter curls to a more true blowout with just a bend at the ends, it depends on your needs.
What's the difference between the premium scarves and the scarves in the On-The-Go bundle?
Material: Premium scarves are made of 100% silk, offering a luxurious feel, while bundle scarves are made of satin
Size: Our premium scarves are larger at 36” x 36”, offering more versatility in use, compared to the smaller 27” x 27” bundle scarves.